We appreciate the trust you have placed in us to provide your medical care. Jovive Health has transferred the clinic at 601 East Roosevelt Road in Lombard, IL, to Midwest Express, a leading urgent care provider in the greater Chicago area. Jovive Health services are now terminated in Lombard with Midwest Express taking over the practice on October 1, 2023. Midwest Express is also committed to providing patient-centered accessible healthcare and operates other nearby urgent care centers.
Finding a new provider promptly is important for your continued well-being. Reach out to your insurance provider for guidance to identify a participating provider who meets your preferences and healthcare needs.
To authorize the release of your medical records: We are happy to assist you in transferring your medical records to ensure a smooth transition of care. Medical records are confidential and protected by federal privacy and security regulations.
It has been a privilege caring for you. You are welcome to establish care with the same providers at Jovive Health’s downtown Chicago location. If you have any questions or need further assistance during this transition, please don’t hesitate to call us at 630-912-7949. We wish you continued health and happiness.
Dany Boulos, MD
Medical Director at Jovive Health
Why is Jovive Health Transferring Care to Midwest Express?
Jovive Health is deeply committed to serving our patients and we are grateful for the trust the Lombard community has placed in us for this past year. Due to operational challenges, we have transferred the clinic at 601 East Roosevelt Road in Lombard, IL to Midwest Express. Midwest Express is a leading urgent care provider in the greater Chicago area that is also committed to providing patient-centered accessible healthcare.
It has been a privilege caring for you. Please know that we have greatly valued our relationship and wish you and your family the best of health.
How will this closure affect my ongoing medical care?
We are committed to ensuring a smooth transition for our patients. Finding a new provider promptly is important for your continued well-being.
You are welcome to continue receiving care at the same location through Midwest Express or select another provider. Reach out to your insurance provider for guidance to identify a participating provider who meets your preferences and healthcare needs.
How can I get my medical records after the closure?
We are happy to assist you in transferring your medical records to ensure a smooth transition of care. Medical records are confidential and protected by federal privacy and security regulations.
What steps should I take to establish with a new primary care provider?
To transfer your care to a new provider, we recommend the following steps:
- Find a new primary care provider who meets your needs. Contact their office to check if they accept new patients and your insurance.
- Contact our office to request the transfer of your medical records to the new provider.
- Schedule an appointment with your new provider for a thorough review of your medical history and ongoing care.
- Inform your insurance provider about the change of your primary care provider.
By following these steps, you can smoothly transition your care to a new provider.
It’s been a long time since I searched for a new provider, what should I look for?
Finding a new doctor is a personal decision, so it’s best to do some research and contact the new clinic. In addition to checking with your insurance provider to ensure coverage, we encourage you to talk with family and friends and read online reviews. Once you have selected a potential provider, here is a list of some questions you might ask them:
- How do you involve patients in treatment decisions?
- What experience do you have with my condition/medical needs?
- How can I communicate with you outside of appointments?
- What is your availability and appointment scheduling process?
- How do you approach preventive care and wellness?
- What is your stance on alternative or complementary treatments?
- How do you coordinate care with other providers?
If I need prescription medications refilled, how can I do so?
We encourage you to find a new primary care provider to ensure you continue to get the care you need. We can work with you and your new provider to transfer medical records, including prescription information.
Depending on your new provider’s policies, they may require an initial appointment before prescribing or refilling medications. If this is the case, schedule an appointment at the earliest convenience with your new care provider to discuss your medication needs. It is also a good idea to let your pharmacy know you have a new primary care doctor.
HIPPA Release Form
Please click here to access the HIPPA Form Release form >