We appreciate the trust you have placed in us to provide your medical care. Unfortunately, Jovive Health will be closing our Chicago location at 2112 South Michigan Ave., with primary care services ending February 29, 2024, and urgent care ending March 31, 2024. Despite our best efforts, we can no longer sustain our services at this location. We remain deeply committed to our patients, and we apologize for any inconvenience this may cause you.
Finding a new provider promptly is important for your continued well-being. Reach out to your insurance provider for guidance to identify a participating provider who meets your preferences and healthcare needs.
To authorize the release of your medical records: We are happy to assist you in transferring your medical records to ensure a smooth transition of care. Medical records are confidential and protected by federal privacy and security regulations. Please complete and sign the HIPAA-compliant authorization form to release your records. Return the completed form to the clinic or email it to [email protected] as soon as possible. Our team will need approximately five business days to retrieve and prepare the records.
- You may pick up your medical record(s) at this practice by no later than March 31, 2024; please call or email your request at least five business days in advance of your pick up date; or
- You may also have your record(s) sent to you or to a physician you designate.
It has been a privilege caring for you. Our team is committed to serving you through this transition. If you have any questions or need further assistance, please don’t hesitate to call us at 312-858-5112. We wish you continued health and happiness.
Dany Boulos, MD
Why is Jovive Health South Loop Closing?
Jovive Health is deeply committed to serving our patients and we are grateful for the trust the Chicago community has placed in us for the past few years. Unfortunately, we will be closing our doors with all services ending March 31, 2024. Despite our best efforts, we can no longer sustain our services at this location. This decision was not made lightly, and we sincerely apologize for any inconvenience caused.
It has been a privilege caring for you. Please know that we have greatly valued our relationship and wish you and your family the best of health.
When will the closure take place?
The last day of operation for Jovive Health in Chicago will be March 31, 2024, but care services will end prior to this date.
- February 29 – last day for primary care visits and immigration and DOT physicals
- March 14 – last day for drug screens
- March 31 – last day for urgent care visits
- March 31 – last day to collect medical records in person
We apologize for any inconvenience caused during this transition.
How will this closure affect my ongoing medical care?
We are committed to ensuring a smooth transition for our patients. Finding a new provider promptly is important for your continued well-being.
Reach out to your insurance provider for guidance to identify a participating provider who meets your preferences and healthcare needs.
How can I get my medical records after the closure?
We are happy to assist you in transferring your medical records to ensure a smooth transition of care. Medical records are confidential and protected by federal privacy and security regulations.
Please complete and sign the linked HIPAA-compliant authorization form. Return the completed form to the clinic or email it to [email protected] as soon as possible. Our team will need approximately 5 business days to retrieve and prepare the records.
After March 31, 2024 you may obtain a copy of your medical record(s) by contacting 312-858-5112 or [email protected].
What steps should I take to establish with a new primary care provider?
To transfer your care to a new provider, we recommend the following steps:
- Find a new primary care provider who meets your needs. Contact their office to check if they accept new patients and your insurance.
- Contact our office to request the transfer of your medical records to the new provider.
- Schedule an appointment with your new provider for a thorough review of your medical history and ongoing care.
- Inform your insurance provider about the change of your primary care provider.
By following these steps, you can smoothly transition your care to a new provider.
It’s been a long time since I searched for a new provider, what should I look for?
Finding a new doctor is a personal decision, so it’s best to do some research and contact the new clinic. In addition to checking with your insurance provider to ensure coverage, we encourage you to talk with family and friends and read online reviews. Once you have selected a potential provider, here is a list of some questions you might ask them:
- How do you involve patients in treatment decisions?
- What experience do you have with my condition/medical needs?
- How can I communicate with you outside of appointments?
- What is your availability and appointment scheduling process?
- How do you approach preventive care and wellness?
- What is your stance on alternative or complementary treatments?
- How do you coordinate care with other providers?
If I need prescription medications refilled, how can I do so?
We encourage you to find a new primary care provider to ensure you continue to get the care you need. We can work with you and your new provider to transfer medical records, including prescription information.
Depending on your new provider’s policies, they may require an initial appointment before prescribing or refilling medications. If this is the case, schedule an appointment at the earliest convenience with your new care provider to discuss your medication needs. It is also a good idea to let your pharmacy know you have a new primary care doctor.
What if I have further questions or concerns?
After March 31, 2024, you may obtain a copy of your medical record(s) by contacting 312-858-5112 and [email protected] .
HIPPA Release Form
Please click here to access the HIPPA Form Release form >