Frequently Asked Questions
What is changing?
We have implemented a new online registration system and patient portal that are designed to make it easier for you to get the care you need.
Online reservations: You can now make a same day reservation – so you can spend less time waiting. You can also book a virtual visit.
Patient Portal: Manage your health anywhere, anytime. By subscribing to our new patient portal, you can access test results, health information and billing, or message the clinic and refill prescriptions.
In the coming months, we’ll be making additional changes to bring you flexible, convenient care. We appreciate your understanding as our staff is learning new processes that will allow us to better care for you.
Does this impact my relationship with my doctor?
However, all patients will be required to establish care with Jovive Health. This means that your first visit after our transition on Oct. 29 will be registered as a new patient visit. We will also have you complete a short online registration and will ask you to follow instructions to sign up for our new patient portal.
Is the clinic still in-network for my insurance?
Can I still walk in for care?
What are your hours of operation?
I have feedback, what should I do?
And be sure to check back with us. We are implementing a new solution to help us better capture and respond to patient feedback soon.
I’ve never heard of Jovive, is it new?
For 50 years, Vituity has been a catalyst for positive change in healthcare. Our 5,000 doctors and clinicians care for nearly 8 million patients each year. Together, we develop front-line solutions for healthcare challenges that improve quality and have a direct, positive impact on millions of lives nationwide.
Our services span the entire acute care continuum. And our expertise in operating efficient, highly-rated urgent care centers spans 35 years. We partner with hospitals, health systems, clinics, payors, employers, and state and local governments.
Vituity’s patient focus and commitment to clinical excellence are the driving forces that place us at the heart of better care.